Frequently Asked Questions

1) One Captain and one First Mate approved by Transport Canada holding a minimum of Master Mariner (Limited) and Marine CPR/First Aid, Radiotelephony, and emergency training endorsements.

3) Fuel for the trip.

4) Ice and bottled water, healthy locally sourced snacks 

5) Kitchen, Air Conditioning, and bathrooms onboard.

6) Great sound systems where you can play your own music via Bluetooth.

7) BBQ on board.

8) One bedroom to store your belongings out of the way

 Yes. Vaping and electronic cigarettes are permitted anywhere, anytime onboard.
Smoking cigarettes is permitted only on the aft swim platform of our boat. Ashes or stains found on the yacht are subject to a $250 cleaning fee plus repair costs  

  Yes, We allow small pets less than 20 lbs, Guest is responsible to bring the pet’s life jacket if needed.  

 We recommend you to arrive 15 minutes early as this 15 minute allows time to board all passengers, settle in, and for the crew to provide you with the safety briefing.
Kindly note late arrival will be taking time away from your paid charter slot 

 We are docked at St Catharines Marina in Port Weller, Ontario Canada. Further  details will be provided at time of booking.  

 Yes, we love to welcome you and your little ones. Children under the age of 12 need to wear a life jacket when on the bow or swimming, but not when they are in the salon. We have child life jackets available on board.  

 We offer free rescheduling in case of thunderstorms and /or heavy rain.
Please provide us with 3 other available times in order of suitability and we’ll do our best to make one work.
Weather induced rescheduling is at the sole discretion of the Captain and not the client  

 You can reschedule your booking subject to availability up to 72 hours prior to the departure date for a rescheduling fee of 20% of the total invoice.
Bookings rescheduled within 72 hours to 24 hours from the departure date are subject to a 30% rescheduling fee.
Bookings that are rescheduled within the 24 hours of the departure date are subject to a 50% administration charge  

A 25% deposit is due at the time of reservation in order to guarantee your booking on the Niagara Boat Experiences. This contract must be signed and returned to complete the reservation.

Your deposit is forfeited if the reservation is cancelled within 48 hours prior to your departure date. If you are paying your deposit with a company cheque there must be a credit card associated to your account. Full balance is due 48 hours prior to your departure. The exact number of passengers and ages must be given at this time. We need exact numbers to ensure your trip is the best time and we are prepared for everyone.

*All sales are final.  It is the responsibility of the Group Leader/Organizer to contact Niagara Boat Experiences with all deposit, balance, passenger count, ages and any health concerns information 48 hours prior to departure date.

Trips depart promptly but first, guests are required to arrive a minimum of 15 minutes prior to departure time to register, complete participation agreements/waivers and attend a mandatory safety orientation. Failure to do so may result in Niagara Boat Experiences having to cancel or move your departure to another time or day without notice. Most trips sell out in the summer months Arriving late will not result in any type of refund or credit. Niagara Boat Experiences reserves the right to limit seating and refuse passengers.

We reserve the right to cancel any tour based off unsafe conditions for the boat, crew and guests aboard. This may include high winds, large swell/chop, rain etc. if Niagara Boat Experiences cancels for any reason a full refund will be returned to guest. All efforts are made to avoid mechanical delays. Should a delay occur, we can change your time or issue rain check vouchers.

Refunds will be is sued for mechanical delays if and only if we cannot take you the day of booking.

What to bring;

Cameras!!! Water, Warm clothes, swimsuit, change of clothes, hat, sunglasses, sunscreen and fun!

Anything you may need for a day excursion. Please check weather the morning of your experience.

What we provide;

Water, snacks, veggies and fruits in season from local farmers in Niagara in the Lake, alcohol can be purchase with ID.

Media Disclaimer;

Niagara Boat Experiences reserves the right to use photos and videos taken at the time experiences for all social media, website and any promotions for all experiences except private charters unless otherwise specified by guests. All guests may take photos and videos at any time. We'd love to be tagged. @niagaraboatexperiences #niagaraboatexperiences